Privacy Policy

At Zen Dog Hampstead ("we", "us", or "our"), accessible from https://www.zendoghampstead.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you agree to the terms of this Privacy Policy.

We may collect personal information that you provide to us when you:

• Fill out a contact or booking form
   
• Subscribe to our newsletter
   
• Communicate with us via email or phone
   
• Use our services
   

The types of personal information we may collect include:

• Full name
   
• Email address
   
• Phone number
   
• Address (for services)
   
• Pet information (e.g., breed, behaviour)
   
• Payment details (if applicable)
   

We may also automatically collect certain technical data when you visit our website, such as:

• IP address
   
• Browser type
   
• Pages visited
   
• Time and date of access
   
• Referring website
   

We use your information to:

• Provide and manage our services
   
• Respond to enquiries or customer service requests
   
• Send updates, promotions, or newsletters (with your consent)
   
• Improve our website and services
   
• Comply with legal obligations
   

We do not sell, rent, or trade your personal data. We may share your information with trusted third parties who assist us in operating our website or providing services, such as:

• Hosting providers
   
• Payment processors
   
• Email marketing platforms
   

These third parties are obligated to keep your information secure and confidential.

We may use cookies or similar technologies to enhance user experience and analyse website traffic. You can control cookie preferences through your browser settings.

We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.

Under UK data protection laws (including GDPR), you have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion of your data
   
• Object to or restrict processing
   
• Withdraw consent at any time
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise these rights, contact us at: phoenixgentles@gmail.com

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Our website may contain links to other websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any data.

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Zen Dog Hampstead
Email: phoenixgentles@gmail.com
Website: https://www.zendoghampstead.com